What we record
Every loop lesson is recorded in full — video and audio of both the student and the tutor, and the shared whiteboard. Recording starts when both people have joined the call and stops when the call ends. It is not optional, and it is not something either person switches on: it happens on every lesson, for everyone.
Both the student and the tutor are told before they join that the lesson will be recorded, and a recording indicator stays on screen for as long as it is being recorded. The tutor is recorded on exactly the same terms as the student.
Why we record
- Safety. A recorded lesson is a lesson we can check. If a parent, a student or a tutor raises a concern about what happened in a lesson, we do not have to rely on anybody’s memory.
- The lesson report. The written report a parent receives after a lesson is built from what was actually said in it. Without the recording there is no report.
- Teaching quality. We review lessons to check that tutors are teaching to the standard we hold them to.
Who can see a recording
loop staff, and nobody else — and only where there is a reason to look: a safety concern, a complaint, a quality review, or a technical fault we are investigating. Every time a member of staff opens a recording, who opened it and why is recorded.
There is no link, no page and no login that lets a parent, a student or a tutor watch a lesson back. Recordings are not public, are not shared with other families, are never used in marketing, and are not sold to anyone. Students and tutors are not permitted to record a lesson themselves by any other means.
If something about a lesson concerns you, tell us and we will watch it. That is what it is for.
How long we keep it
The video recording is deleted 90 days after the lesson. That is long enough to raise a concern or resolve a dispute, and short enough that we are not holding video of children indefinitely. It is deleted from our own storage and from our video provider’s, so no copy survives, and once it is gone we cannot get it back.
Four things outlive the video:
- The written transcript of what was said.
- The lesson report built from it.
- Short audio clips — a few seconds each — cut from the lesson where the report quotes something the student or tutor said, so you can hear the moment rather than take our word for it.
- A picture of the whiteboard as it was at the end of the lesson — the working, not the people.
We keep those for as long as you have a loop account, so you can look back over a student’s progress. If you close your account, or ask us to delete a particular lesson, the transcript, the report and the clips go with it.
Where it is stored
Lessons run on Daily, our video provider. Recordings and audio clips are stored encrypted with Amazon Web Services in Sydney, Australia. Reports and transcripts are stored in our own database. Access is limited to the loop staff who need it for the reasons above.
Reports are checked before you see them
A lesson report is not sent to you the moment it is generated. It goes to a review queue at loop first, and a person checks it. That is deliberate: a report about a child’s learning is not something we are willing to publish unread.
Your rights
Under the Privacy Act 2020 you can ask us for a copy of the personal information we hold about you or your child, ask us to correct it, and ask us to delete it. Ask, and we will tell you what we hold and what we can do about it.
You can also ask us to delete a specific lesson recording before the 90 days are up, and we will — unless it is the subject of an open safety concern or complaint, in which case we will tell you that and why.
Questions, or something you are not comfortable with
Email patrick@loop.study. That reaches Patrick Helsby, loop’s founder, who is also our safeguarding contact. If something about a lesson worried you, say so — that is exactly what the recording is there for.
Last updated 11 October 2026.